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Search our help center or browse by category to find fast answers to common questions.
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Installing the VTUMax plugin on WordPress
Step-by-step setup from download to your first live transaction
Connecting your WooCommerce store
Sync products, orders and inventory automatically
Why did my transaction fail?
Common reasons a top-up or transfer doesn't complete
Understanding wallets and transfers
How balances, holds, and internal transfers work
Where can I see my invoices?
Download receipts and license invoices from your dashboard
Requesting a refund
How the 14-day money-back guarantee works
Resetting your account password
Recover access if you're locked out of your dashboard
Setting up role-based access
Restrict dashboard access by team member role
Prompting the AI Website Builder
Tips for getting the changes you want in one prompt
Tuning AI Security risk thresholds
Set auto-hold rules and alert sensitivity
Starter and Pro plans typically hear back within 24 hours over email. Enterprise plans get a dedicated line with priority response times.
Yes, WhatsApp support is available on every plan. Phone support is included with Enterprise.
Yes, every ticket you raise appears under Support → My Tickets in your dashboard, with live status updates.
Still stuck? Our team replies fast
Reach out over email or WhatsApp and we'll help you get unblocked.
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